At The Collective Arts Store, we strive to provide a seamless shopping experience for our customers. This includes ensuring that your orders are delivered to you in a timely manner and that you are satisfied with your purchase. In this section, we will outline our shipping and returns policies to give you a clear understanding of what to expect when shopping with us.
Shipping
We offer worldwide shipping on all our products. Whether you are located locally or internationally, we will make sure your order reaches you. Our shipping rates are calculated based on the weight and dimensions of the items in your cart, as well as your location. You can see the exact shipping cost at checkout before completing your purchase.
Once your order is placed, our team will carefully package your items to ensure they arrive in perfect condition. We work with trusted shipping partners to deliver your order safely and efficiently. The estimated delivery time will depend on your location, but we aim to have your order delivered within 7-14 business days.
Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer. We recommend checking with your local customs office for more information on any potential charges.
Returns
We want you to be completely satisfied with your purchase from The Collective Arts Store. If for any reason you are not happy with your order, we offer a hassle-free return policy.
If you wish to return an item, please contact our customer support team within 14 days of receiving your order. We will provide you with instructions on how to return the item. Please note that the item must be in its original condition, unused, and in its original packaging for a return to be accepted.
Once we receive the returned item, our team will inspect it to ensure it meets the return criteria. If approved, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping fees are non-refundable, and the customer is responsible for the return shipping costs.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement to be sent to you as soon as possible, at no additional cost.
For any further questions or concerns regarding our shipping and returns policies, please don't hesitate to contact our customer support team. We are here to assist you and ensure your shopping experience with us is enjoyable and stress-free.
1. The order still contains all the correct parts, components and the packaging has arrived exactly as the product. 2. normal handling of the product is evident, breakage due to careless handling is excluded. 3. products for which hygiene is important have been thoroughly cleaned before the return process begins. 4. the product has been found to be defective immediately upon receipt. 5. We have the right to charge shipping costs to the customer. 6. a return will be processed within 7 working days and if the conditions are met. *We reserve the right to refuse returned items if we suspect that the items have been used or damaged. How can I return my order? If your order meets the above conditions, you must do the following to start the return process: -send an email to: Info @Collectiveartsstore.comMake sure the email contains the following: Order number Reason for return request Photo of the product in case of breakage Customer's first name + surname Customer's address We will speak to you and give you the return address. Never send the return to the sender, we will send you the correct address after you ask us for it. You, the customer, are responsible for the return shipping costs. product. The consumer has a right of withdrawal in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes not predominantly related to his or her commercial or professional activity: A. CANCELLATION CONDITIONS Right of withdrawal The cancellation period is 14 days from the day on which you or a third party other than the carrier named by you received or accepted the last goods. As we work with a fully automated system, orders are fulfilled as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible after receiving the goods. To exercise your right of withdrawal, you must notify us (fourteen. amsterdam) by means of a clear statement (e.g. by e-mail) of your decision to withdraw from this contract. The revocation is completed when we have received the goods. The costs of returning the goods shall be borne by the buyer. Registration for shipments in transit As our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then send them back to us. Of course, you can inform us about your cancellation in advance. To guarantee you the fastest possible return, we ask you to send us a shipping confirmation. Consequences of revocation If you withdraw from this contract, we must refund all payments we have received from you, except for shipping costs (except for additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notice of your withdrawal from this contract and receipt of the goods. For this refund, we will use the same means of payment you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged for this refund. ** ALL RETURNS WILL BE SHIPPED TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE. CUSTOMER'S COSTS.